Fids are a prepaid balance. Purchases are final, with the limited exceptions below.
Buying Fids
Fids you buy are not refundable, and they can never be cashed out, withdrawn or exchanged for money. We make a refund only where:
- the law where you live requires it, or
- Fides decides, in its own discretion, that your request is eligible.
Approving one request does not mean we will approve another. We may refuse or reduce a refund by the amount of Fids you have already spent. An approved refund goes back to the original payment method, and the refunded Fids are removed from your balance. Bonus or promotional Fids are never refunded, and refunds may be reduced by fees we cannot recover, where the law allows.
Buying products with Fids
When you spend Fids on a product, you buy it from the seller. Digital products are delivered at once, so spent Fids are generally not returned. If a product is not as described, does not work, or was charged twice, contact us and we will review it. If we approve a refund, we return the Fids you spent to your balance, not as cash, and the seller's revenue from that sale is reversed. We may decline requests that come late or look like abuse.
Plans and subscriptions
You can cancel a plan at any time from your account. Cancelling stops future renewals. It does not refund the current period. Fids already added to your balance stay there.
Mistakes, fraud and chargebacks
If you were charged by mistake, charged twice, or a payment was made without your permission, contact us as soon as you can. We may reverse the charge, and we may suspend related Fids while we investigate.
Please contact us before you open a dispute with your bank or card issuer. If a payment is charged back, we may remove the related Fids, even if you have spent them, let your balance go below zero, and suspend your account.
Your legal rights
Nothing in this policy limits rights you have under consumer protection law, including any statutory right to cancel or withdraw that cannot be waived.
How to ask
Email support@fides.lol from your account email with the date of purchase, the amount, and what went wrong. We aim to reply within a few business days. To the extent the law allows, our decision on a request is final.